Skipton Building Society Ambassador
2 months ago
We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.
Key Responsibilities- Engage with customers to understand their needs and provide tailored solutions to meet their financial goals.
- Act as the first point of contact for customers in branch and over the phone, providing a warm and welcoming service.
- Proactively contact customers to identify and discuss their needs, ensuring the right outcome for the customer and the society.
- Educate customers on a range of products and services, as well as the different communication channels they can use to engage with us directly.
- Use internal systems to ensure accurate and up-to-date customer records, while identifying and supporting vulnerable customers as needed.
- Adhere to and understand the appropriate policies, standards, controls, and limits of authority applicable to your role, supported by training, coaching, and communication.
- Annual discretionary bonus scheme, with an average on-target bonus of 8% dependent on personal and company performance.
- 25 days standard annual leave, plus bank holidays, and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions, up to 10% per annum dependent on employee selection.
- Access to the Lifeworks employee assistance program, including wellbeing apps and online employee discounts.
- Two paid volunteering days per year to support charitable initiatives.
- Passion for delivering exceptional customer service.
- Enjoy meeting new people and engaging in purposeful conversation.
- Ability to work well with others, with a 'one-team' mindset across multiple channels.
- Excellent communication, engagement, and listening skills.
- Ability to react fast when the day gets busy and handle a wide variety of different customers, with excellent time management.
- Ability to deliver outstanding customer service from a face-to-face or telephony background.
- Open to a broad range of activities, even if outside of standard expectations.
- Ability to grow, adapt, and change, accommodating business needs and priorities.
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Client Relations Specialist
3 months ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeExciting Opportunity for a Client Relations SpecialistSkipton Building Society is on the lookout for a committed and enthusiastic individual to become part of our team as a Client Relations Specialist. In this role, you will be instrumental in providing outstanding support to our members and assisting them in reaching their financial aspirations.Key...
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Client Relations Specialist
2 months ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeExciting Opportunity for a Client Relations SpecialistSkipton Building Society is on the lookout for a committed and enthusiastic individual to become part of our team as a Client Relations Specialist. In this role, you will be instrumental in providing outstanding support to our members and assisting them in reaching their financial aspirations.Key...
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Customer Service Representative
1 week ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Skipton Building Society. The ideal candidate will have excellent communication and listening skills, with the ability to engage with customers in a friendly and approachable manner.Key Responsibilities:Provide exceptional customer service to customers in...
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Customer Service Representative
2 weeks ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeRole OverviewWe are seeking a skilled Customer Service Representative to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their needs and provide...
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Customer Service Representative
2 weeks ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeRole OverviewWe are seeking a skilled Customer Service Representative to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their needs and provide...
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Customer Service Representative
4 weeks ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their...
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Customer Service Representative
4 weeks ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their...
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Customer Service Representative
2 months ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their...
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Customer Service Representative
2 months ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their...
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Customer Service Representative
2 months ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of financial products and services.Key ResponsibilitiesEngage with customers...
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Customer Service Representative
2 months ago
Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of financial products and services.Key ResponsibilitiesEngage with customers...
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Financial Services Advisor
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Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their...
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Financial Services Advisor
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Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.Key ResponsibilitiesEngage with customers to understand their...
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