IT Training Specialist
1 month ago
Job Summary:
We are seeking an experienced IT Trainer & Process Analyst to join our close-knit IT team. As an IT Trainer & Process Analyst, you will be responsible for designing and delivering IT training, improving employee technical skills, and supporting the IT Director with various tasks to provide a smooth IT process for the business.
Key Responsibilities:- Identify IT Training Needs: Analyze the IT training needs of all users across all offices and develop strategies to address these needs.
- Design and Deliver Training: Create and maintain all training materials, user guides, and training videos for required IT training.
- IT Induction Programme: Develop and deliver the IT Induction programme for new starters.
- Training Opportunities: Design and deliver a range of structured and ad hoc training opportunities and provide advice and guidance to users at all levels.
- IT Quality Standards: Contribute to the policing of IT quality standards and IT policies throughout the business.
- Business Process Improvement: Work with departments to document business processes and identify efficiency savings through technology adoption.
- IT Knowledge: Knowledge of IT packages such as Microsoft Office, Microsoft Windows.
- Legal Software: Working knowledge of legal software applications is desirable.
Work Location: In-person, contracted office with ability to travel to other regional offices when required.
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