Financial Protection Specialist

4 weeks ago

Norwich, Norfolk, United Kingdom Norfolk Full time

Temporary Position until March 2026

Salary Range: £37,336 to £39,186 per annum pro rata (Scale J)

Part-time: 18.5 hours per week | Location: County Hall

We are looking for an individual with a solid understanding of Financial Protection Investigations and exceptional communication abilities to join our Client Services team as a Financial Protection Specialist.

The Financial Protection Specialist is responsible for investigating and gathering information regarding financial abuse affecting individuals with care and support needs. This information is crucial in supporting Norfolk County Council's obligations under S44 of The Care Act 2014 (Safeguarding) and is shared with both internal Social Services and relevant external organizations.

This position offers a diverse and engaging experience, involving the following key responsibilities:

  • Collecting financial data held by Norfolk County Council when concerns of potential financial abuse are raised by Financial Services or Social Services.
  • Conducting both in-person and remote inquiries with individuals managing the finances of those in care and support.
  • Visiting individuals with care and support needs to investigate financial concerns and assess their mental capacity in accordance with the Mental Capacity Act 2005.
  • Preparing comprehensive reports of the inquiries conducted for sharing with both internal and external parties.
  • Providing expert guidance and support to Social Care staff regarding their Financial Protection inquiries.
  • Delivering training on financial abuse prevention to both internal and external audiences.

To excel in this role, candidates should demonstrate:

  • Expertise in financial protection investigations.
  • Strong communication skills, both in-person and remotely, with excellent customer service capabilities for a diverse range of individuals.
  • Effective organizational skills, the ability to prioritize tasks, and work independently, including decision-making and problem-solving abilities.
  • Experience in delivering training and providing clear, constructive advice to both professionals and clients.

We aim to inspire and motivate our team to collaborate effectively, optimize our workspaces, maintain a healthy work-life balance, and provide outstanding services to Norfolk and its residents. Flexibility is integral to our work culture, with hybrid working options available for many roles. Our advanced technology platform and equipment facilitate seamless remote connectivity and collaboration. Candidates should ensure they have reliable broadband connectivity.

Benefits of working with Norfolk County Council include:

  • Competitive salary
  • Generous holiday entitlement with options to buy and sell leave
  • Health and Wellbeing services, including fast-track physiotherapy and complimentary counseling services
  • Flexible working arrangements, including flexi-time, part-time, remote, and hybrid working options based on job role and business needs.
  • Financial benefits such as relocation expenses for eligible Fire Service and Social Care Workers, advance expense payments for work-related travel, and a Local Government Pension Scheme with substantial employer contributions.
  • Tax-efficient options for additional pension contributions and new bicycles, along with a tax-efficient car lease scheme for environmentally friendly travel.
  • A referral payment for recommending candidates for hard-to-fill positions.

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