Account Director

1 month ago

Orkney, United Kingdom Mitie Full time

Unlock Your Potential as a Key Player in Our Team

We are seeking a highly skilled and experienced Account Director to join our dynamic team at Mitie. As a key member of our organization, you will play a crucial role in delivering exceptional results and driving business growth.

Key Responsibilities:

  • Manage customer relationships and performance across all sites under contract.
  • Proactively own quality delivery and maintenance issues, leveraging customer relationships and internal relationships within mobile operations teams.
  • Visit buildings and engage with clients to develop strong relationships across the contract.
  • Attend client, regional, and national meetings to ensure performance and quality of planned activity, reactive repairs, and small works.
  • Ensure WIP, finance, and operational reporting is completed weekly and monthly as per plan.
  • Drive operational excellence and client relations.

Main Duties:

  • Manage health and safety compliance and quality assurance management through site audits, compliance reviews, and investigations.
  • Lead and manage teams, demonstrating strong management capabilities, excellent organization, time management, procedure, and process management.
  • Meet and exceed budget targets set within the profit and loss account, utilizing reports and effective team management.
  • Identify additional revenue opportunities in line with targets.
  • Manage WIP and drive to reduce it by ensuring high levels of first-time fix and a strong partnership with engineering planners.
  • Proactively manage the delivery of services from agreed sub-contractors and strive to reduce sub-contractor usage.
  • Develop strong relationships with all customers, ensuring escalations reach you first, and develop trust and high levels of communication.
  • Support helpdesk coordinators in ensuring accurate and maximized monthly PM plans for excellent engineer utilization.
  • Be flexible and undertake other duties to accommodate operational requirements.
  • Manage large project works from sub-contractor selection, quote generation, and job completion.
  • Manage internal quote logs and issue small-medium value quotations directly to clients.

What We Are Looking For:

  • Demonstrable experience in the M&E/FM industries.
  • Direct management experience of client relations.
  • Organizing and managing teams.
  • Determination to own problems to solution.
  • Ability to create and work within a strong team environment.
  • Good understanding of customer service levels and key performance indicators.
  • Commercial awareness.
  • Ability to work on own initiative, to a high level of accuracy, and meet deadlines.
  • Good communication and IT skills.
  • Strong people management, leadership, and influencing skills.
  • Good decision-making skills.
  • Passion for customer service and experience of developing strong relationships with customers.

Why Choose Mitie?

We offer a diverse range of benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance, and a flexible lifestyle benefits platform. You'll have access to high street discounts, a cycle-to-work scheme, and life cover of up to four times your salary. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.

Our success is a direct result of the experience and quality of our people. Progressing your career is a top priority for us, and we offer a diverse variety of training and development avenues to suit you.

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