Cleaning Supervisor

11 hours ago

Northampton, Northamptonshire, United Kingdom ISS Full time

About the Role

We are seeking a highly skilled and experienced Cleaning Supervisor to join our team at ISS UK. As a Cleaning Supervisor, you will play a key part in delivering a world-class housekeeping service, maintaining the highest quality and consistency for our customers and colleagues.

Key Responsibilities

  • Develop and maintain a professional and proactive business relationship with all levels of client's representatives, promoting the Company and development of services
  • Maintain regular contact with all ISS employees within their area of responsibility
  • Recruit the highest possible calibre operatives to fill vacancies within the area. Personally, monitor all applications for authenticity and seek and obtain references. Ensure all employee documentation is processed correctly.
  • Ensure that all employees are appropriately inducted, trained and developed. This responsibility includes identification of training needs, recommending training programmes, monitoring and evaluating the effect of that training.
  • Plan and allocate work to ensure effective use of staff and equipment. Compilation of rosters in conjunction with personnel on site.
  • Maintain budgetary control of labour and materials.
  • Ensure that standards are consistently achieved and maintained. Carry out regular audits on standards and due diligence documentation.
  • Ensure timely and accurate completion of all documentation.
  • Advise Facilities Manager of all changes within each building which affect cleaning requirements, including additional equipment or areas to be cleaned, increase or reduction in frequency or any new services.
  • Manage implementation of Company's Health, Safety and Environmental policy. Carry out Risk Assessments on methods of work, use of chemicals and equipment, and maintain relevant documentation.
  • To carry out complete investigation of all incidents and accidents involving ISS employees, machinery or equipment. Ensuring all accident reporting procedures are followed.

About You

  • Excellent customer service skills
  • Must have a least two years' experience in a similar position within the cleaning /Housekeeping Industry
  • Must be IT literate with good management skills, capable of working to tight deadlines
  • Proactive management skills, flexibility and be customer focused.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

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