Retail Team Leader

3 weeks ago


Manchester, United Kingdom Astrid & Miyu Full time

About Us:
Astrid & Miyu is a renowned jewellery brand, celebrated for over a decade for its innovative approach and commitment to transforming the jewellery experience. We embrace diversity, value our people, and support causes that matter to us – everyone is welcome. Our core values are essential to our identity, and they include: Grow Together, Celebrate Each Other, and Break All Boundaries.

Role Overview:

As a pivotal brand ambassador, you will exemplify our commitment to delivering an exceptional customer experience through our unique retail pillars. Your leadership will ensure that our brand values are at the forefront of all operations.

Key Responsibilities:
  • Experiential Retail:
    Collaborate with the Store Manager to integrate our experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovation. Elevate the customer experience by ensuring it remains central to all decisions, fostering a culture of innovation and experimentation.
  • Team Leadership:
    Work alongside the Store Manager to provide mentorship, coaching, and support to your team, helping them thrive in their roles. Communicate effectively, providing constructive feedback and recognizing team achievements while identifying opportunities for development.
  • Operational Excellence:
    Maintain high standards of cleanliness, organization, and visual merchandising within the store. Manage stock effectively and collaborate with the services team to uphold all policies and processes, ensuring a safe environment for both customers and staff.
What We Seek:
  • A champion of our values, with a genuine passion for our mission.
  • A positive and enthusiastic leader who inspires those around them.
  • Previous supervisory experience in a retail environment.
  • Ability to foster a high-performing team culture focused on learning and growth.
  • Strong problem-solving skills and adaptability to change.
  • A curious mindset, always seeking improvement in processes and interactions.
What We Offer:
  • Competitive annual salary with additional commission opportunities.
  • Product allowance and discounts for friends and family.
  • Generous holiday allowance plus additional days for service.
  • Engaging social events and annual awards to celebrate our team.
  • Personal financial coaching and support.
  • Sabbatical opportunities after a period of service.
  • Enhanced parental leave after two years of service.

At Astrid & Miyu, we believe that the best part of working with us is being surrounded by passionate individuals who share our mission and values, and having the autonomy to thrive and be your best self.


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