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Poker Room Manager

2 months ago

Manchester, United Kingdom The Rank Group Full time

About the Role

We are seeking a skilled Poker Manager to lead our team at Bury New Road casino, Manchester. As a key member of our gaming team, you will be responsible for delivering exceptional customer experiences and driving results through coaching and mentoring.

Key Responsibilities

  • Support and manage the gaming team to provide an exceptional customer experience.
  • Develop relationships with customers to increase engagement and retention.
  • Collaborate with the Customer Services Manager to ensure a seamless customer journey.
  • Define and implement operational efficiency standards for the Poker Room.

Requirements

  • Excellent customer service skills and ability to handle multiple issues.
  • Extensive knowledge of poker games and rules.
  • Experience in leading a team and creating promotions.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for growth and development.
  • Induction program and comprehensive training.
  • Exciting project work and a people-focused culture.

The Rank Group is committed to being an inclusive employer and ensuring equal access to our services. If you require a reasonable adjustment, please let us know ahead of your interview.