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Transport Operations Manager
2 months ago
Job Summary
We are seeking a highly skilled Transport Operations Manager to join our team at Wincanton. As a key member of our operations team, you will be responsible for overseeing the transportation of goods across the UK, ensuring efficient and timely delivery to our customers.
Key Responsibilities
- Supervise a team of drivers and transport staff, including engagement, resource planning, recruitment, training, and performance management.
- Conduct regular performance reviews, provide feedback, and identify training needs to support the professional development and performance improvement of team members.
- Coordinate the scheduling and dispatching of vehicles, drivers, and equipment to support efficient and timely delivery of goods to customers across the UK.
- Co-ordinate regular maintenance and repairs for all company vehicles to ensure compliance, safety, and reliability.
- Maintain accurate records of transport activities, including mileage logs, fuel consumption reports, and delivery documentation, to support billing, invoicing, and reporting requirements.
- Identify and resolve transport issues in a timely manner, such as delays, route deviations, and vehicle breakdowns.
- Promote a culture of safety among transport staff, enforcing safety procedures, policies and addressing any safety concerns promptly.
- Handle customer queries, complaints, and escalations, demonstrating a customer-centric approach and striving to deliver exceptional service and satisfaction.
- Collaborate with all operational stakeholders to achieve shared objectives.
- Generate reports on operational performance, including but not limited to key metrics such as OTIF, fuel consumption, and maintenance costs.
- Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations.
- Accountable for checking tools and equipment to ensure that work can be carried out safely and efficiently.
- Collate and distribute regular operational updates, keeping all stakeholders informed, aligned, and engaged.
- Identify opportunities for process improvement and efficiency gains in operational performance.
- Support driver recruitment and onboarding processes, conducting interviews, verifying qualifications, and facilitating training programs to ensure driver competency and compliance with company policies and procedures.
Requirements
- Strong leadership skills, strategic thinking, and a commitment to driving continuous improvement and excellence within the team.
- An understanding of IT, Microsoft Office, in particular MS Excel & MS Outlook.
- Excellent communication skills.
- Previous experience in the logistics sector.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.
