Store Manager

5 days ago


Chester, United Kingdom McCarthy Recruitment Limited Full time
About the Role

We are seeking a highly motivated and experienced Store Manager to join our team at McCarthy Recruitment Limited. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Inspire and motivate your team to achieve store targets through coaching, delivering constructive feedback, and fostering a positive team culture.
  • Monitor store performance and provide recommendations to improve results, ensuring the store is always looking its best.
  • Communicate store performance and company updates to the team, ensuring everyone is aligned with the company's goals.
  • Encourage a customer-centric culture, ensuring the team delivers exceptional fashion consulting and customer service at all times.
  • Proactively seek out customer feedback and make recommendations to improve customer service, ensuring every customer has a positive experience.
  • Resolve difficult customer issues effectively and in a timely manner, ensuring customer satisfaction and loyalty.
  • Build rapport and be approachable and helpful to both customers and staff, creating a welcoming store environment.
  • Actively coach and develop the team to support internal succession, ensuring the store has a strong and capable team in place.
  • Monitor controllable costs and take action where necessary, ensuring the store operates efficiently and effectively.
  • Understand and adhere to the company's Health & Safety procedures, ensuring a safe and healthy work environment.
Requirements
  • Proven experience as a Store Manager or in a similar retail leadership role.
  • Excellent leadership and people management skills, with the ability to motivate and inspire a team.
  • Strong commercial awareness and ability to analyze sales data and make informed decisions.
  • Excellent customer service skills, with a passion for delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and staff.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced Store Manager looking for a new challenge, we would love to hear from you.


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