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Automotive Workshop Operations Manager
2 months ago
We are seeking a highly skilled and experienced Workshop Supervisor to join our team at Evans Halshaw Ford in Cardiff. As a key member of our service department, you will play a crucial role in ensuring the smooth operation of our workshop and delivering an exceptional customer experience.
Key Responsibilities:- Manage and improve workshop productivity and efficiency by allocating tasks to technicians and monitoring their performance.
- Identify training needs for technicians and develop strategies to enhance their skills and knowledge.
- Collaborate with the Service Reception and Parts Teams to ensure seamless communication and efficient workflow.
- Lead by example and promote a culture of excellence, safety, and customer satisfaction.
- Proven experience in a service department within the motor industry.
- Excellent understanding of systems and processes used in the service environment.
- Strong knowledge of health and safety protocols and procedures.
- Excellent communication and interpersonal skills, with the ability to build rapport with colleagues and customers.
- Strong planning and organizational skills, with the ability to prioritize tasks and manage multiple projects.
Evans Halshaw is a leading automotive retailer with a strong commitment to customer satisfaction and employee development. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
