Guest Services Associate

1 month ago


Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

Role Overview

As a Nights Guest Service Assistant at Holiday Inn Haydock, you will play a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel in Haydock.

Key Responsibilities

  • Support the hotel in achieving all brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and adapting your approach accordingly
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to maintain consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests

What We Offer

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next Steps

A member of the hotel team will be in touch to book a 15-minute chat to discuss the role in detail and highlight your skills.



  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    The RoleWe are seeking a skilled Guest Services Assistant to join our team at Holiday Inn Haydock. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is safe and outstanding.Key Responsibilities:Support the hotel in achieving all brand and company metrics and...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Job Title: Guest Services AssistantAt Holiday Inn Haydock, we are seeking a highly motivated and customer-focused Guest Services Assistant to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Job Title: Guest Services AssistantAt Holiday Inn Haydock, we are seeking a highly motivated and customer-focused Guest Services Assistant to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    About the RoleWe are seeking a skilled Guest Service Assistant to join our team at Holiday Inn Haydock. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring every guest receives a safe and outstanding experience.Key ResponsibilitiesSupport the hotel in achieving brand and company metrics and...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    About the RoleWe are seeking a skilled Guest Service Assistant to join our team at Holiday Inn Haydock. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring every guest receives a safe and outstanding experience.Key ResponsibilitiesSupport the hotel in achieving brand and company metrics and...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Role OverviewAs a Nights Guest Service Assistant at Holiday Inn Haydock, you will play a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a team based at our hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Role OverviewAs a Nights Guest Service Assistant at Holiday Inn Haydock, you will play a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel in Haydock.Key ResponsibilitiesSupport the hotel in...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Role OverviewWe are seeking a skilled Guest Service Assistant to join our team at Holiday Inn Haydock. As a key member of our front desk team, you will play a vital role in ensuring every guest receives a safe, outstanding experience.Key ResponsibilitiesDeliver Exceptional Guest ServiceBuild and Develop RelationshipsRecognize and Reward Repeat GuestsFollow...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Haydock, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a team based at our hotel in Haydock.Key ResponsibilitiesSupport the hotel in achieving all brand and company metrics and...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Role OverviewAs a Nights Guest Service Assistant at Holiday Inn Haydock, you will play a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a team based at our hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    About the RoleOur Maintenance Assistants play a vital part in ensuring the smooth operation of our hotels. Reporting directly to the Maintenance Manager, you will be part of a dynamic team based at our hotel in WA12 0JG.Key ResponsibilitiesSupport the management of all maintenance requirements across the hotel, including infrastructure, repairs, and...

  • Hotel Ambassador

    4 weeks ago


    Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Haydock, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel in Haydock.Key ResponsibilitiesSupport the hotel in achieving all brand and...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Maintenance Support Role OverviewAt Holiday Inn Haydock, our team of Maintenance Assistants plays a vital role in ensuring the smooth operation of our hotel facilities.Key Responsibilities:Supporting the management of all maintenance requirements across the hotel, including infrastructure, repairs, and renovations.Conducting planned preventative maintenance...

  • Executive Chef

    3 weeks ago


    Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Job SummaryOur Holiday Inn Haydock is seeking a highly skilled and experienced Culinary Director to lead our kitchen team and deliver an exceptional dining experience for our guests. As a key member of our management team, you will be responsible for managing kitchen operations, ensuring compliance with health and safety regulations, and maintaining high...

  • Hotel Ambassador

    3 weeks ago


    Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Job SummaryWe are seeking a skilled and enthusiastic Hotel Ambassador to join our team at Holiday Inn Haydock. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring that every guest receives a safe and outstanding experience.Key ResponsibilitiesSupport the hotel in achieving all brand and...


  • Haydock, St. Helens, United Kingdom whitbread Full time

    We're currently recruiting for a Front of House Team Member at our Premier Inn Haydock location. As a key member of our team, you'll be responsible for delivering exceptional customer service and creating a warm welcome for our guests.Key Responsibilities:Provide outstanding customer service and ensure a positive experience for all guestsWork collaboratively...


  • Haydock, St. Helens, United Kingdom whitbread Full time

    Be part of our Front of House Team at Premier Inn Haydock and make every guest feel welcome. As a Front of House Team Member, you'll use your customer service skills to create a warm and inviting atmosphere, ensuring that our guests have a great stay.Our Ideal Candidate:Possesses excellent communication and interpersonal skillsIs able to work as part of a...


  • Haydock, St. Helens, United Kingdom whitbread Full time

    Front of House Team Member Opportunity We're currently recruiting for a Front of House Team Member at Premier Inn in Haydock. As the friendly face of our hotel, use your passion for customer service to deliver exceptional experiences for our guests. Key Responsibilities: Provide warm and welcoming service to guests Assist with front of house...


  • Haydock, St. Helens, United Kingdom Holiday Inn Haydock Full time

    Job Role OverviewThe role of Kitchen Manager at Holiday Inn Haydock is responsible for delivering an efficient, effective, and profitable kitchen service that complies with all Health & Food Safety requirements. The successful candidate will lead, develop, and motivate the team of Line Chefs to create a positive work culture and ensure all brand and company...


  • Haydock, St. Helens, United Kingdom whitbread Full time

    We're currently recruiting for a Front of House Team Member at our Premier Inn Haydock hotel. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring our guests have a warm and welcoming experience from the moment they arrive.Key Responsibilities:Provide outstanding customer service to our guests,...