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Windows Server Team Lead

2 months ago

Bristol, Bristol, United Kingdom Sanderson Full time
Windows Server Team Manager

We are seeking a highly skilled and experienced Windows Server Team Manager to join our team at Sanderson. As a key member of our IT department, you will be responsible for leading a team of IT specialists and overseeing the technical management of services in line with ITIL best practices.

Key Responsibilities
  • Lead and manage a team of IT specialists to ensure effective service delivery to the organisation.
  • Oversee technical management of services to meet service levels and ensure a positive customer experience.
  • Manage team schedules, tasks, and dependencies to ensure productivity and quality output.
  • Ensure services comply with architectural and security standards.
  • Coordinate with products, suppliers, and vendors to deliver effective business services.
  • Implement operational policies, processes, and service delivery, communicate to the team, and monitor execution.
  • Ensure accurate documentation and standard operating procedures are maintained.
  • Monitor and report service levels, leading continuous improvement initiatives.
  • Lead small projects, ensuring timely and quality deliverables, including managing budgets when necessary.
  • Enhance team performance through coaching and development aligned with industry trends.
Requirements
  • Experience and knowledge of IT service delivery and service management.
  • Configuration and management of Windows server environments using WSUS, SCCM or Intune.
  • A demonstrable working knowledge of ITIL equivalent to Foundation Level.
  • Knowledge and understanding of the principles, theory, and practices of IT Services delivery.
  • Demonstrates ability to maintain effective relations with service stakeholders to achieve successful issue resolution.
  • Experienced in managing IT contracts and suppliers.
  • Experience of Agile practices (e.g. Scrum, Kanban).
  • Enterprise server experience managing Windows Server and derivatives in a large organisation.
  • Experience of supporting Windows Services such as DNS, Active Directory, and Group Policy.
  • Good understanding of Windows availability features such as clustering/always on.
  • Experience of PowerShell.