Chief Privacy Officer

About Vonage: Vonage is a leading provider of cloud communication solutions that empower businesses to enhance their digital transformation through our innovative Unified Communications, Contact Center Applications, and Communications APIs.

Our Legal Vision: We are dedicated to supporting the evolving nature of Vonage's operations globally. Our mission is to deliver, manage, and coordinate high-quality legal guidance and services that are business-oriented. We strive to mitigate legal risks and expenses, decrease litigation exposure, and ensure adherence to all applicable laws both domestically and internationally. Our legal team acts as a strategic partner, contributing to the development of strategies, operational planning, personnel management, financial oversight, and a wide array of internal and external collaborations.

Why This Role is Important:

As Vonage expands its offerings, it is crucial to align our privacy protocols with our growth ambitions. This position will play a key role in reducing privacy risks throughout our operations by ensuring that robust controls are established across our products. The role involves providing exceptional strategic, operational, and policy support in privacy matters, as well as identifying strategic opportunities related to privacy that align with our business goals.

Key Responsibilities:

• Implementing privacy programs and policies across Vonage and its related entities, along with ongoing monitoring and reporting on the effectiveness of these privacy measures.
• Developing privacy requirements for Vonage and its related entities and supporting their execution.
• Integrating privacy considerations into products and services through proactive privacy impact assessments of new offerings and corporate functions (e.g., Sales, Marketing, HR, Finance).
• Advising commercial and CMT teams on privacy matters and negotiating relevant data protection agreements with partners, suppliers, vendors, and clients.
• Staying informed about developments in global privacy legal frameworks and relevant industry best practices.
• Identifying strategic opportunities and effectively communicating them to relevant business units.
• Fostering and maintaining privacy awareness across Vonage and delivering effective, role-specific privacy training programs.
• Overseeing consultants and external legal counsel.

Qualifications:

Required:

• A minimum of 3 years of experience in privacy, with in-house experience in a privacy department being advantageous.
• Expertise in legal or regulatory aspects of privacy and data protection, particularly in the UK and EU, along with a strong understanding of the global privacy landscape in technology and online sectors.
• Proven ability to identify and resolve issues in a complex technology and business environment by developing straightforward, repeatable, and actionable solutions and policy frameworks.

Desirable:

• Exceptional communication, presentation, public speaking, and interpersonal skills.
• Ability to navigate ambiguity with persistence to drive change over time.
• Results-driven, proactive, responsible, pragmatic, and ethical individual with a passion for privacy and an interest in technology and its societal implications.
• Experience with communication platforms as a service (CPaaS) and APIs is a plus.
• CIPP/E certification or other privacy certifications are advantageous.

Benefits:

• Legal & General Pension
• Life Assurance
• Income Protection
• Private Medical & Dental Insurance
• Eligible for Free Eye Tests
• Shopping Discounts
• Optum Employee Assistance Programme
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year

Note: This profile serves as a general overview of essential responsibilities for the position and is not intended to be an exhaustive list. Responsibilities may vary for individuals in the same role based on business needs or departmental requirements.