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Associate Director of Facilities Operations

2 months ago

London, Greater London, United Kingdom Burman Recruitment Full time
Job Title: Associate Director of Facilities Management

Job Summary:

Burman Recruitment is seeking an experienced Associate Director of Facilities Management to lead the strategic and operational management of soft services across the campus. This role is essential for delivering top-tier facilities services, including helpdesk, reception, security, and domestic contracts, to support the university's development.

Key Responsibilities:

  • Leadership: Oversee all soft services (helpdesk, security, cleaning, site services) ensuring high standards and effective contract management.
  • Financial Management: Provide strong financial planning and budgetary control for the Facilities department.
  • Customer Focus: Deliver a value-driven, customer-focused service to enhance satisfaction among students and staff.
  • Operational Excellence: Ensure compliance with legislation and university policies, manage key contracts, and develop facilities strategies.
  • Team Management: Lead and develop the facilities team, ensuring high motivation and effective resource use.
  • Business Continuity: Manage business continuity and disaster recovery planning, maintaining a safe, secure environment.

Essential Qualifications and Experience:

  • Education: Degree-level education with 5 years in a senior FM or Estates role.
  • Experience: Strong background in change management, budgetary control, and managing outsourced contracts.
  • Skills: Excellent organizational, communication, and customer service skills.