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Client Relations Specialist

2 months ago

Southampton, Southampton, United Kingdom The Workshop Full time

About the Role

The Workshop, a leader in its industry, is seeking to expand its team to enhance customer satisfaction and service delivery. This position is essential for managing customer interactions and ensuring a seamless experience.

Key Responsibilities

  • Act as the primary contact for all incoming customer support inquiries.
  • Assess customer requests, generating a ticket or case reference, and directing them to the appropriate department or colleague through various communication channels.
  • Oversee open tickets and cases, ensuring they are resolved efficiently, while escalating issues as necessary to maintain high service standards.
  • Provide timely updates to customers to ensure a positive experience throughout their journey.

Required Skills and Qualifications

  • Proactive attitude with a focus on continuous improvement.
  • Ability to take ownership of tasks and responsibilities.
  • Strong customer orientation with a commitment to excellence.
  • Collaborative team player who fosters positive communication.
  • Experience in customer service, particularly in a contact center environment, is preferred but not mandatory.
  • Proficient in using various software applications.
  • Effective communication skills across multiple platforms, including phone, email, and online chat.
  • Ability to troubleshoot and provide guidance on product or situational issues remotely.
  • Experience managing a high volume of inquiries, particularly during peak periods.

Additional Information

  • Hybrid working model after completing initial training.
  • Benefits
  • 25 days of annual leave.
  • Pension scheme.
  • Healthcare coverage.
  • Flexible summer hours.
  • Supportive work environment.

Working Hours

  • Monday to Thursday with an unpaid lunch break; early finish on Fridays during summer months.
  • Hybrid schedule with designated home working days.