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Care Pathway Specialist

2 months ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time
Job Overview

The Emergency & Integrated Medicine Care Service Unit (ICSU) is seeking a highly motivated and organized individual to join a busy team as a Patient Pathway Coordinator.

Main Responsibilities

The Patient Pathway Coordinator will assist patients throughout their hospital experience to ensure timely, efficient, and appropriate care. Key responsibilities include:

  • Ensuring the safe and efficient management of patients throughout their pathway
  • Providing a single point of contact for patients' appointments and ensuring their experience is central to every stage of the patient journey
  • Identifying and escalating potential breaches of RTT (referral to treatment) waiting times targets to relevant managers
Working for Whittington Health NHS Trust

Whittington Health NHS Trust serves a diverse population and strives to provide fair and accessible services to all. We aim to employ a workforce that reflects the community we serve and promote a culture of equality and diversity.

Key Requirements

To be successful in this role, you will need:

  • A minimum of 5 GCSEs or equivalent, including English and Mathematics
  • Experience dealing with customer complaints and customer care
  • The ability to prioritize tasks effectively and work under pressure
  • Experience of using a full range of IT/Patient administration systems
Safeguarding Children and Adults

As a Patient Pathway Coordinator, you will be required to comply with the Trust's Safeguarding Children and Adults policies, procedures, and protocols. This includes ensuring you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people, as well as the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.