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Registration Services Officer

2 months ago

Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time
About The Role

This is an exciting opportunity to be part of a busy and growing service within Lincolnshire County Council. As a Registration Services Officer, you will play a crucial role in supporting the registration process and ensuring the delivery of excellent customer service.

Key Responsibilities
  • Manage key registration activities, including:
    • Booking birth registration appointments
    • Effective administration of the death management process
  • Process requests for copy certificates and corrections to registrations
  • Support and maintain civil registration records for the registration district
  • Perform and support various duties required of a Deputy Superintendent Registrar
  • Deliver excellent customer service, ensuring work is completed within agreed standards and timescales
  • Work with Registrars to support customers on their registration journey
About You

We are looking for self-motivated individuals who possess a 'can-do' attitude and are passionate about ensuring a high level of service for the residents of Lincolnshire.

  • You will need to have the following skills:
  • A high standard of IT literacy
  • Strong customer service skills
  • A high degree of accuracy and attention to detail
  • The ability to devise solutions to issues arising from within the daily workload
About Our Offer

You will also have the opportunity to develop an excellent understanding of civil registration, along with receiving a competitive salary and excellent benefits package, including:

  • A contributory pension
  • Comprehensive benefits package, including excellent discount schemes and cycle to work
  • Flexible working policies
  • Career progression opportunities
  • A generous annual leave entitlement, plus the option to buy more