Client Support Specialist
4 weeks ago
We are seeking a dedicated individual to become a vital member of our Support team, serving as the primary point of contact for our clients. You will assist them in addressing inquiries related to our range of Connected Care solutions through various channels including online live chat, phone calls, and support tickets. We value a genuine passion for assisting those in the care sector and an enthusiasm for technological advancements.
Key Responsibilities:
- Manage and resolve customer inquiries through live chat interactions
- Respond to incoming support calls with professionalism
- Address online support tickets promptly
- Complete all assigned tasks in accordance with established performance metrics
Qualifications:
- Exceptional communication abilities, both spoken and written
- A strong desire to assist others, demonstrating empathy towards clients who may not be tech-savvy
- Proficient in computer usage with a knack for troubleshooting
- Outstanding problem-solving capabilities and the ability to maintain composure under pressure
- Skilled in multitasking and effectively prioritizing responsibilities
- A keen interest in technology and its potential to enhance user experiences
- Experience or knowledge in the Care sector is advantageous but not mandatory
Benefits:
- Flexible working arrangements – this position allows for a combination of office and remote work
- The chance to contribute to a company that is positively impacting the care industry through innovative technology
- Competitive base salary
- Performance-based bonus opportunities
- Generous holiday allowance
- Net zero pension plan
- Additional benefits including a cycle to work scheme, employee discounts, and an Employee Assistance Programme
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