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Duty Manager Night Shift Leader

2 months ago


Brighton, Brighton and Hove, United Kingdom SSP Deutschland GmbH Full time
About the Role

We are seeking a highly skilled Duty Manager to join our team at SSP Deutschland GmbH. As a key member of our operations team, you will be responsible for ensuring the smooth running of our night shift operations.

Key Responsibilities
  • Lead and manage a team of night shift staff to deliver exceptional customer service and maintain a clean and welcoming environment.
  • Coordinate team efforts to ensure operational excellence, adhering to guidelines and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance and championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example and promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively and make thoughtful decisions to ensure the team's success and deliver excellence in customer service.
Requirements
  • At least 1 year of experience working as a supervisor in hospitality or retail role.
  • Ability to create a clean, welcoming atmosphere that surpasses customer expectations.
  • Guide and support colleagues to maintain a safe working and dining environment.
  • Coordinate team efforts to ensure operational excellence.
What We Offer
  • Competitive pay rates and benefits package.
  • Opportunities for career growth and development.
  • Flexible scheduling to accommodate various lifestyles.
  • Continuous growth and development through award-winning training and development programs.
  • Health and wellbeing support, including Retail Trust and flexible working.