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Datacenter Operations Manager

2 months ago

Acton, Greater London, United Kingdom Technical Global Solutions Full time
Job Overview

Technical Global Solutions is seeking a highly skilled Datacenter Operations Manager to lead our Data Centre team. As a key member of our technical team, you will be responsible for coordinating and managing a team of Data Centre engineers who operate on a 24/7 shift rotation.

Key Responsibilities:

  • Team Leadership: Lead a team of four Data Centre Engineers, providing guidance and support to ensure the successful execution of daily operations.
  • Equipment Installation and Maintenance: Assemble equipment racks, perform copper and fibre patching, install SFP modules, and deploy hardware for new server installations, adhering to established procedures.
  • Connectivity Testing: Conduct thorough connectivity testing for all installations, including end-device patching, to ensure seamless network operations.
  • Change Management: Manage change records for new installations and server relocation activities, ensuring minimal disruption to business operations.
  • Build Process Support: Assist with routine changes using IDRAC/MGMT ports (IP, gateway, ports, etc.) and manage server relocations within or between data centres.
  • Network Device Management: Swap out smaller network devices and oversee the asset disposal process as per central system documentation.
  • Incident Response: Respond to break/fix incidents and help maintain and monitor Data Centre systems, addressing incidents, problems, and changes, and handling notifications and resolutions.
  • Health Checks and Walkthroughs: Continuously monitor Data Centre support queues and troubleshoot hardware issues, perform daily Data Centre health checks, and conduct Data Centre walkthroughs to check alerts for PDUs, HVAC systems, RPPs, and server amber lights.
  • Inventory Management: Record and report inventory levels for cabling materials and track and report on capacity and available cabling, maintaining inventory of spares (memory, SFPs, network cards, etc.) and updating the central repository.
  • IT Asset Management: Manage IT asset databases and update records (ServiceNow), raising asset lifecycle tickets for BAU installations and decommissions.