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Customer Service Centre Representative
2 months ago
Key Responsibilities:
* Manage customer enquiries and record information regarding customer accounts and equipment requirements
* Provide sales support by responding to customer enquiries in a timely and professional manner
* Open new customer/supplier accounts and complete MK Denial process
* Generate hire and sales quotations
* Process customer sales/hire purchase orders and liaise with depots/rehire partners on equipment availability
* Communicate with customers to ensure satisfaction with hired items and manage POs
* Process equipment exchanges, off-hires, and report losses/damages to customers
* Manage and resolve invoice queries, including processing suspension requests
* Run and check pre-invoice reports to capture and resolve anomalies
* On-hire and off-hire documentation, processes, and procedures
* Raise purchase orders for company CAPEX
* Participate in quality audits and promote group USPs to customers
* Contribute to budget and sales strategy
* Identify opportunities, produce leads, and book appointments for the sales team
* Research and develop specific industry sectors
* Manage a database to ensure targeted marketing activity
* Liaise with all departments to ensure customer requirements are met
Requirements:
* Previous administrative/sales experience (ideally in Rental Sector)
* Proactive approach focused on customers
* Excellent communication and telephone skills
* Good command of MS Office
* Self-motivated and open to development
* Strong time management and organizational skills
Benefits:
* Salary based on experience
* Generous pension scheme
* Stable working hours (Monday to Friday, 8-5pm)
* Paid sick leave
* 25 days of holidays + bank holidays
* Necessary trainings
At Carrier, we offer a great place to work that attracts, develops, and retains the best talent. We strive to provide a diverse and inclusive environment where you feel you belong. We develop and deploy best-in-class programs and practices, providing enriching career opportunities and listening to employee feedback. This is The Carrier Way.", "h2": "About Us", "p": "Carrier is the world leader in healthy, safe, sustainable, and intelligent building and cold chain solutions. We create solutions that matter for people and our planet. Our employees are the heart of it all, united by our vision, values, and culture. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers.", "h2": "Our Commitment to You", "p": "Our greatest assets are the expertise, creativity, and passion of our employees. We strive to create an environment where you feel you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.", "lang_code": "en-US"}
