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Residential Portfolio Management Executive

2 months ago

London, Greater London, United Kingdom Savills Full time
Job Description

Job Title: Residential Property Management Director

Job Summary:

The Residential Property Management Director will be responsible for providing strategic oversight and guidance to ensure the efficient and safe operation of a portfolio of residential properties in the UK. The role focuses on developing and implementing operational strategies, ensuring compliance with safety regulations, and collaborating with wider support functions within the organisation.

Key Responsibilities:

  • Develop and Implement Operational Strategies: Develop and implement operational strategies to optimize the performance of the residential property portfolio.
  • Ensure Compliance with Safety Regulations: Ensure all properties comply with UK safety regulations, including fire safety, gas safety, and electrical safety.
  • Oversee Policy and Procedure Development: Oversee the development and implementation of policies and procedures related to property maintenance, repairs, and upgrades.
  • Monitor Key Performance Indicators: Monitor key performance indicators (KPIs) related to operational delivery, safety, and tenant satisfaction, and develop strategies for continuous improvement.
  • Collaborate with Support Functions: Collaborate with wider support functions, such as compliance, legal, and facilities management, to ensure a coordinated approach to property management.
  • Provide Strategic Guidance: Provide strategic guidance to property managers and their teams, ensuring alignment with organizational goals and objectives.
  • Stay Up-to-Date with Industry Trends: Stay up-to-date with industry best practices, regulatory changes, and emerging trends in residential property management.
  • Develop and Maintain Relationships: Develop and maintain relationships with key stakeholders, including property owners, investors, and local authorities.
  • Oversee Contingency Planning: Oversee the development and implementation of contingency plans to minimize disruption to tenants and protect the organisation's reputation in the event of emergencies or crises.
  • Provide Regular Reports: Provide regular reports and updates to senior management on the performance of the residential property portfolio.

Additional Responsibilities:

  • Operational Delivery and Compliance: Responsibility for and ownership of all operational delivery, compliance, and risk management within the Residential Management business across all of its service lines, clients, and properties.
  • Health and Safety: Ensure, as far as reasonably practical, the health and safety of all occupiers, visitors, members of the public and staff and service providers when in our properties, ensuring that emergency procedures and safe working practices are established and maintained.
  • Liaison with Stakeholders: Liaise with occupiers, Local Authorities, the Police and other emergency services to ensure the emergency response plans are up to date and relevant to the needs of our managed portfolio and the occupiers.
  • Mobilisation and Setup: Be a focal point for mobilisations and set up, providing support to the Development Set Up and Mobilisation teams.
  • Governance and Reporting: Provide regular governance by reporting across Residential Management business
  • Problem Solving: Be a the recognised problem solver for all operational matters across the Residential Management business.
  • Relationship Building: Develop excellent working relationships with internal stakeholders in other parts of the Property Management Division so as to ensure maximum benefit from and alignment with Divisional resources.
  • Business Objectives: Understand Savills UK and Divisional business objectives and create operational management plans to enable these objectives to be met.
  • Representative Roles: Residential Management representative on the Safety+ Board, Residential Management representative on the Service Partner+ Board, and Residential Management representative on the IT Steering Group.
  • Financial Responsibility: Be financially responsible and support operational and service line P&Ls

Key Skills:

  • Qualifications: Qualifications in property management, real estate, or a related field; relevant professional qualifications preferred.
  • Experience: Minimum of 10 years of experience in residential property management in the UK, with at least 5 years in a senior strategic role.
  • Knowledge: Strong knowledge of UK property laws, regulations, and safety standards.
  • Track Record: Proven track record of developing and implementing successful operational strategies in a residential property management context.
  • Communication Skills: Excellent communication and stakeholder management skills.
  • Problem-Solving Skills: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in property management software and Microsoft Office.