Property Management Manager

4 weeks ago

Ashford, Kent, United Kingdom Spicerhaart Full time

About the Role

We are seeking an experienced Property Management Manager to lead our residential lettings team in Ashford. As a key member of our team, you will be responsible for managing a portfolio of properties, leading a team of property managers, and ensuring exceptional customer service to our clients.

Key Responsibilities

  • Manage a team of property managers to oversee our portfolio in Ashford
  • Lead daily meetings with the property management team
  • Coach the team to achieve key performance indicators (KPIs)
  • Monitor and assess individual team member performance
  • Ensure the business is risk-averse and compliant with regulatory bodies
  • Negotiate tenancy extensions and renewals
  • Coordinate with contractors for maintenance and repair issues
  • Process deposit returns and resolve rental arrears
  • Process eviction requests
  • Ensure properties meet health and safety standards
  • Build and maintain relationships with landlords and tenants
  • Manage complaints
  • Complete check-in and check-out procedures, including inventory reports

Requirements

  • Full UK driving license for a manual vehicle
  • Minimum 3 years' experience as a property manager in residential lettings
  • Strong knowledge of current residential lettings legislation
  • Excellent communication and customer service skills
  • Basic IT skills

What We Offer

  • Competitive salary and uncapped commission
  • Company car or car allowance
  • Industry-leading training and development opportunities
  • Nationally recognized qualification (ARLA)
  • 24/7 access to our Employee Assistance Programme
  • Eye care and annual eye tests
  • Up to £500 for successful employee referrals
  • Company pension scheme

How to Apply

If you are a motivated and experienced property management professional looking for a new challenge, please submit your application. We look forward to hearing from you.

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