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Area Operations Manager

2 months ago

Romford, Greater London, United Kingdom Royal Mail Group Full time

Job Summary

We are seeking a highly skilled and experienced Area Operations Manager to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our Mail Centre in Romford, ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Lead a team of 30+ employees to achieve operational targets and deliver excellent customer service.
  • Manage the performance of the Mail Centre, identifying areas for improvement and implementing changes to increase efficiency and productivity.
  • Champion health and safety initiatives to ensure a safe working environment for all employees.
  • Support the Shift Manager in providing a high-quality service to our customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage budgets and resources to achieve operational targets.
  • Collaborate with other departments to ensure seamless communication and coordination.

Requirements

  • Proven leadership experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Strong analytical and problem-solving skills.
  • Knowledge of postal operations and customer service principles.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A supportive and inclusive work environment.
  • Access to training and development programs to enhance your skills and knowledge.

About Us

Royal Mail Group is a leading provider of postal and delivery services in the UK. We are committed to delivering excellent customer service and providing a safe and inclusive work environment for all employees.