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Luxury Quality Director

2 months ago

Cumbernauld, North Lanarkshire, United Kingdom William Grant & Sons Full time
{"Job Title": "Luxury Quality Director", "Job Description": "

Job Overview

In this role, you will drive performance improvement and standards, and facilitate the delivery and implementation of the Luxury quality strategy to optimize product quality and meet customer expectations.

Main Responsibilities

  • Lead, motivate, and develop the Luxury Quality team in line with company values to maximize achievement and engagement within the team.
  • Implement and maintain Quality Assurance Processes and deploy Quality Standards that deliver quality requirements across the Arete site.
  • Contribute to New Product Development activities to ensure quality requirements and customer expectations are built into all new products and appropriate supplier standards are available on time.
  • Collaborate with NPD to develop, implement, and maintain Luxury Quality standards for all newly developed products, ensuring clear communication to manufacturing and quality teams in advance of trialing or commissioning.
  • Investigate customer and consumer complaints, supporting complaint handling processes, and working with relevant teams to establish root cause and implement robust corrective and preventative actions.
  • Manage Supplier Quality performance, including supplier audits and supplied material non-conformances, validating and verifying corrective and preventative actions. Provide support to Procurement on Supplier Performance Management from a Quality Performance perspective.
  • Manage non-conforming products and non-conformance processes, facilitating effective root-cause analysis investigations and ensuring appropriate corrective actions are implemented to support a 'Right First Time' approach and drive a culture of continuous improvement.
  • Complete data analysis and trending as required to report performance as part of KPIs and drive a culture of continuous improvement.
  • Develop benchmarking processes to continually develop a quality culture and proactively improve finished product and on-shelf quality.
  • Collaborate with key stakeholders and customers to understand needs and support the Arete site to deliver against all food safety, compliance, and ISO regulations.

Our Ideal Candidate

An experienced Quality professional with exposure to the luxury/premium market.

Team management experience.

Experience of New Product Development.

Background in implementing and maintaining quality standards.

What We Can Offer You

  • We offer a competitive salary and benefits designed to promote financial wellbeing. Employees are eligible to participate in a bonus plan.
  • Generous holiday entitlement and the opportunity to 'buy' or 'sell' some holiday entitlement.
  • Private Healthcare and a remote GP service.
  • A defined contribution pension plan, with the company contributing 8% or 10% depending on employee contribution.
  • An Employee Assistance Programme offering practical, impartial support on everyday matters.
  • Life Assurance cover, a multiple of eight times annual basic salary.
  • Product allocation, allowing you to enjoy our fantastic portfolio of brands.
  • A Cycle to Work scheme, allowing you to hire a bike and make savings.
  • The opportunity to claim up to £1,000 per year for a charity or charities you have supported.
  • Learning resources to help you be your best self.
"}