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Ecommerce Operations Lead
2 months ago
**About Go Thrift**
Go Thrift is a leading online second-hand fashion retailer, revolutionizing the way people buy and sell pre-loved clothing. Our mission is to promote circularity and make sustainable fashion accessible to everyone.
**Role Overview**
As our Senior Ecommerce Executive, you will be responsible for overseeing the day-to-day trading and content management of our website. Your primary objective will be to optimize the customer journey, increase conversions, and drive growth through innovative digital strategies and compelling online promotions.
**Key Responsibilities**
- Develop and execute a comprehensive ecommerce strategy to meet trading goals.
- Plan and implement promotional campaigns that align with marketing and marketplace strategies.
- Ensure stock, content, discounts, and landing pages are prepared and optimized for promotions.
**Ecommerce Strategy & Trading**
- Execute and refine our ecommerce strategy to meet trading goals.
- Plan and implement promotional campaigns that align with marketing and marketplace strategies.
- Ensure stock, content, discounts, and landing pages are prepared and optimized for promotions.
**Website Management**
- Oversee website updates, including trade calendar management and landing page development.
- Respond swiftly to trading conditions with tactical actions to achieve revenue targets.
- Track industry trends and competitor content to keep us ahead of the curve.
**Brand & Marketing Collaboration**
- Partner with brand and marketing teams to create seamless campaigns and landing pages.
- Work closely with PPC, SEO, and email teams to enhance customer experience and optimize product feeds.
- Collaborate on creative updates for the homepage and new landing pages.
**Performance Analysis**
- Analyze sales and online behavior to refine our trading strategy and identify growth opportunities.
- Monitor marketing KPIs and their impact on website performance, driving continuous improvement.
- Utilize insights for A/B testing across customer journey touchpoints.
**Product & Merchandising Alignment**
- Coordinate with product and merchandising teams to ensure trading activities align with new uploads and promotional strategies.
- Optimize onsite merchandising to spotlight seasonal and best-selling products.
**Requirements**
- 2-3 years in a fast-paced D2C digital environment, preferably with Shopify+.
- Strong understanding of ecommerce metrics with the ability to turn data into actionable insights.
- Proven project management skills in dynamic settings.
- Excellent time management and flexibility to handle varied tasks.
- Collaborative, with the ability to work effectively across multiple teams.
- Experience with CMS platforms and quick to learn new systems.
**What We Offer**
- Full-time, 37.5 hours per week (7.5 hours per day) contract.
- Salary: £30-35K per annum (dependent on experience).
- Hybrid working model with a requirement for 2 days per week in the office.
- Annual Leave: 28 days annual holiday (including bank holidays) plus an extra day off for your birthday.
- Benefits: Includes company pension, 50% staff discount, and the opportunity to drive change in the sustainable fashion industry.
**Equal Opportunities**
We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We believe that everyone deserves the chance to contribute to our mission, regardless of their background, identity, or experience. We encourage applications from all individuals, especially those underrepresented in the fashion industry, as we strive to create a team as diverse as the communities we serve.