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Customer Support Administrator
2 months ago
We are seeking a detail-oriented graduate to join our team as a Customer Support Administrator. In this role, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Collect and manage customer data, ensuring accuracy and completeness.
- Monitor customer needs and effectively manage their requirements and product needs.
- Collaborate with other departments to ensure seamless customer service.
- Order items on behalf of customers as instructed.
- Manage all customer communication, serving as the primary point of contact.
- Maintain accurate records of customer interactions and data in our CRM system.
- A 2.1 degree in any field.
- No prior experience is necessary, but a keen interest in gaining commercial experience in customer support is essential.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- A positive attitude and strong work ethic.
- Good organizational and planning skills.
- Attention to detail and ability to multitask.
- Collaborative mindset and ability to work with third-party suppliers.
- Competitive salary of £24,000.
- Excellent induction and training program.
- Opportunity for sponsored training and qualifications to support career growth.
- 23 days of annual leave plus bank holidays.
- Free onsite parking and eye care scheme.
- Pension schemes and other benefits.
