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Housing Support Manager

2 months ago

Billericay, Essex, United Kingdom Sanctuary Group Full time
About the Role

We are seeking a highly motivated and experienced Housing Support Manager to join our team at Sanctuary Group. As a key member of our team, you will play a vital role in supporting our residents and delivering high-quality housing services.

Key Responsibilities
  1. Resident Support: Provide tailored housing support services to residents, promoting their well-being and independence.
  2. Administrative Support: Assist with administrative tasks, including producing letters, recording data, and managing purchase orders and invoices.
  3. Contractor Engagement: Engage with internal and external contractors, ensuring effective communication and collaboration.
  4. Compliance: Ensure compliance with legislative and regulatory requirements for housing services.
  5. Customer Care: Provide excellent customer care skills, responding to queries and complaints, and offering advice and guidance.
  6. Technical Skills: Utilize Microsoft Office (Word, Excel, and Outlook) to support daily tasks.
  7. Travel: Travel to other sites may be required, and a full valid driving license and access to a vehicle are necessary.
About Sanctuary Group

Sanctuary Group is one of the UK's leading social landlords, providing around 70,000 homes across England. We offer good quality, affordable homes in communities that residents can be proud of. As a not-for-profit organization, we reinvest any surplus back into the local communities we serve.

Employee Benefits
  1. Annual Leave: 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
  2. Pension Scheme: A pension scheme with employer contributions from Sanctuary.
  3. Life Assurance: Life assurance is provided.
  4. Employee Advice Service: An employee advice service, including counseling, is available.
  5. Cycle to Work Scheme: A cycle to work scheme is offered.
  6. Voluntary Health Plans: Voluntary health plans are available.
  7. Wellbeing Support: Wellbeing support and tools are provided.
  8. Salary: £21,635 per annum (rising to £22,304 per annum after 12 months, subject to satisfactory performance).