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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.
About the Role:
As a Customer Service Consultant, you will be responsible for providing accurate and straightforward information to our advisors and customers, understanding customer requests, and identifying what is required. You will maintain customer accounts, process transactions and enquiries accurately and in a timely manner, and own all requests and enquiries from end to end, delivering a personal service.
Key Responsibilities:
- Provide excellent customer service and support to our advisors and customers
- Maintain accurate and up-to-date customer records
- Process transactions and enquiries efficiently and effectively
- Identify opportunities for improvement and implement changes to enhance customer experience
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive team environment
- Flexible working arrangements, including hybrid working
About M&G:
M&G plc is a leading financial services company that values diversity and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. We offer a range of benefits and opportunities for career development and growth.