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Weekend Administrator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Weekend Administrator to join our team at Midland Mencap. As a key member of our Community Services team, you will provide administrative support to our Operations Manager and contribute to the delivery of our Short Breaks services.
Key Responsibilities:- Project Management:
- Support the Operations Manager in ensuring commissioned partners meet their targets and reporting requirements.
- Assist with the commissioning and contract management of partners delivering community short breaks.
- Develop and maintain effective relationships with partner organisation leads and designated staff.
- Liaise with the Midland Mencap Family Wellbeing Team to ensure parent-carers are listened to and responded to in a sensitive way.
- Monitoring and Evaluation:
- Maintain accurate records of Short Break Brokerage Service and Community Services' records.
- Prepare regular updates, including financial analysis and qualitative reports for the Operations Manager.
- Provide information to feed into reviews and evaluations of the wider delivery of the Short Breaks Network.
- Administrative Support:
- Provide administrative support to the Operations Manager, including data entry and database management.
- Assist with the creation and maintenance of staff and citizen database records.
- Support the administration aspect of recruitment and onboarding processes.
- Essential:
- Strong interpersonal skills and ability to develop personal relationships quickly.
- Effective written and oral communication skills.
- Strong administration skills, including keyboard use and proficient use of Office 365, Excel, and Publisher.
- Ability to use organisational Database Management Systems.
- Proven planning, time-management, and organisational skills.
- Evidence of meeting targets and goals to achieve high standards of work and successful outcomes.
- Proven experience of effective team working.
- A demonstrable commitment to high standards of customer care.
- An understanding of issues that can affect families – particularly those who face challenges/have parenting issues.
- A demonstrable commitment to volunteering and understanding of its potential as a force for change.
- The ability to self-direct work streams while recognising the need to escalate issues within management structures.
- A willingness to work evenings and weekends and at times attend work at other bases in the West Midlands and visit partner sites across Birmingham.
- Desirable:
- Previous experience of project management.
- Direct experience of planning and delivering to outcomes.
- Understanding of relevant legislation & regulation.
- A full UK Driving License.
What We Offer:
As a Weekend Administrator at Midland Mencap, you will have the opportunity to work in a dynamic and supportive team, contributing to the delivery of our Short Breaks services. You will receive a competitive salary and benefits package, as well as the chance to develop your skills and experience in a rewarding and challenging role.