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Luxury Retail Manager

2 months ago

Leeds, Leeds, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly experienced and skilled Luxury Retail Manager to join our team at Frasers Group. As a key member of our leadership team, you will be responsible for directing the operations of our luxury flagship store in Leeds, overseeing a team of 20+ managers, and driving business growth through exceptional leadership and management.

Key Responsibilities

  • Operations:
    • Oversee store operations and ensure stores deliver to expectation on all key performance indicators (KPIs)
    • Observe store performance and hold managers accountable for underperformance, providing support and feedback for improvements
    • Use business communication tools to oversee completion of tasks and ensure your team understands all key functions
    • Challenging and communicating improvements to store operations
  • Controls:
    • Ensure wage controls are met on a weekly basis, ensuring store team resolves any issues quickly and effectively
    • Oversee compliance with processing of payroll and exceptions, ensuring you resolve issues and problem-solve effectively
    • Drive excellent performance on wage controls through detailed analysis and floor-based observations
    • Coach store team to work within time frames set by the business and guide them with realistic expectations
  • Sales:
    • Understand business and customer expectations and ensure this is executed to exceptional standards
    • Observe service and use knowledge to coach managers on how to improve
    • Understand product features and benefits and coach the team on how to deliver a broad understanding to teams
    • Drive KPI targets and motivate team to deliver results
    • Analyse data and communicate with teams for improvement
    • Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness
    • Coach and guide team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency
  • Development:
    • Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
    • Be self-driven in own personal development
    • Plan for development and create clear succession plans for each store to encourage next generation and support business growth
    • Create an environment that encourages and rewards performance fairly and equitably
  • Leadership and Management:
    • Be a brand ambassador for the Flannels brand both in and out of the workplace
    • Inspire the workforce and act as a role model to others
    • Develop, coach, and motivate your team of managers to achieve success, holding them accountable where appropriate
    • Develop strong relationships with store teams, senior managers, brand partners, and external stakeholders

Requirements

  • Proven experience leading a large team in a fast-paced, multi-department environment is essential
  • Minimum 3 years of experience within luxury and premium retail at a senior management level
  • Vast knowledge and passion of luxury retail, including building brand relationships
  • A background that will not only prove you know how to increase sales and profits, control costs, and stock loss, but also that you've managed senior managers
  • Proven track record of internal progression and development
  • Must be able to work well under pressure and to strict deadlines
  • Able to work a flexible schedule based on the company needs

What We Offer

  • Competitive basic salary
  • Monthly store commission scheme
  • Management bonus and incentives
  • Join a high-performance team at one of the UK's largest luxury stores
  • Fantastic progression opportunities within Frasers Group
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • We offer a wide range of development courses with national qualifications
  • 50% In-store Uniform Discount
  • Discounted Gym membership
  • Group-wide 20% Discount across all Frasers Group brands