Director of Retail Sales

2 months ago

London, Greater London, United Kingdom Leatherback Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Retail Sales. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the retail sector.

Key Responsibilities
  • Client Relationship Management:
    • Identify and pursue sales opportunities within the retail industry.
    • Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
    • Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
    • Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
    • Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
    • Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
    • Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
  • Account Planning and Strategy:
    • Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
    • Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
    • Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
  • Performance Monitoring and Reporting:
    • Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue.
    • Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
    • Utilize data-driven insights to make informed decisions and optimize account management.
  • Team Management:
    • Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
    • Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
    • Foster a collaborative and positive team culture, promoting knowledge sharing and professional development.
Requirements
  • Proven track record of at least 5 years in key account management, business development, or sales roles within the retail sector.
  • Demonstrated success in managing and growing large client accounts, preferably within the retail sector.
  • Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
  • Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.
  • Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
  • Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
What We Offer
  • WFH - Hybrid structure: Monday, Wednesday, Friday.
  • Wellness & gym membership.
  • PTO.
  • Potential relocation to other company branches.

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