1st Line ICT Support Specialist

2 months ago


Winchester, Hampshire, United Kingdom Endeavour Recruitment Solutions Full time
Job Title: 1st Line ICT Support Engineer

Endeavour Recruitment Solutions is seeking a skilled 1st Line ICT Support Engineer to join our client's team based in the north of Portsmouth, Hampshire.

Job Summary

The successful candidate will provide technical support to external customers, assisting them with hardware and software problems via phone, email, or onsite. The role involves troubleshooting and resolving IT-related faults quickly and efficiently, in-line with Service Level Agreements (SLAs).

Key Responsibilities
  • Provide technical support, answering support queries either onsite or via phone or email.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Support users in the use of computer equipment by providing necessary assistance.
  • Allocate more complex service issues to the relevant IT Support member.
  • Arrange for external technical support where problems cannot be resolved in-house.
  • Install authorised software to laptops and desktops.
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software issues.
  • Monitor PC performance, diagnose and resolve technical issues.
  • Additional responsibilities as requested by the IT Helpdesk Manager.
  • Install antivirus software to all desktops and laptops.
Requirements
  • Basic experience troubleshooting MS Office 2016/365.
  • Basic knowledge of network fundamentals, including TCP, DHCP, DNS, VPN, routers, and switches.

Please apply for further details on this excellent full-time career opportunity.



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