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HVAC Service Centre Operations Leader

2 months ago

Dartford, United Kingdom Olliver Charles Ltd Full time
Position Overview

As the Service Centre Operations Manager, you will spearhead the development of a Service Centre in a designated region, adhering to established budgets and strategic plans. Your role will involve recruiting, inspiring, and overseeing a team of technicians to ensure exceptional customer satisfaction.

Key Responsibilities
  • Foster relationships with current clients while pursuing new business opportunities through diverse channels.
  • Optimize resource utilization to meet operational demands.
  • Assess team performance and deliver necessary training and support.
  • Guarantee the seamless functioning of service centre operations while complying with company regulations.
  • Effectively manage working capital to enhance revenue generation.
  • Track service centre metrics and provide regular updates.
  • Enforce safety protocols and maintain a secure working environment.
  • Recognize and mitigate potential business risks.
Ideal Candidate Profile
  • Proven leadership and team management capabilities.
  • Exceptional skills in building customer relationships.
  • Previous experience in a comparable position within the sector.
  • In-depth understanding of the refrigeration industry.
  • Strong organizational and strategic planning abilities.
Experience Requirements
  • ONC/OND qualification in Mechanical or Electrical Engineering along with business management experience.
  • A minimum of three years in a leadership role.
  • Extensive background in refrigeration, air conditioning, and process engineering.
About Olliver Charles Ltd

Join Olliver Charles Ltd, a prominent provider of innovative refrigeration solutions. From conceptual design to comprehensive after-sales support, we deliver high-quality products and services in the refrigeration and HVAC sectors.

Compensation & Benefits
  • Attractive salary and comprehensive benefits package.
  • 26 days of annual leave.
  • Pension contribution scheme.
  • Life Assurance coverage.
  • Company vehicle provision.
  • Performance-based bonus scheme.
  • Private health insurance.
  • Opportunities for ongoing professional development.
  • Eye care vouchers.
  • Salary Extras for discounts on various services.