Fragrance Expert

2 months ago

Birmingham, Birmingham, United Kingdom Charlotte Tilbury Full time

About the Role

As a Fragrance Specialist at Charlotte Tilbury, you will be responsible for driving overall performance across our Fragrance Category. This involves taking every opportunity to enhance and impact across all existing revenue streams, promoting key business objectives and KPIs, and providing an elevated Fragrance experience within all service touch points.

Key Responsibilities

  • Create exceptional experiences for our customers, authentic and tailored to their personal needs.
  • Initiate contact with potential customers and welcome them, both on counter and through traffic stopping.
  • Bring our fragrances to life through storytelling and demonstrating the highest level of expertise within fragrance.
  • Use your unique skill set and strength to enrich the overall customer experience.
  • Proactively contribute to the brand's growth within the Fragrance market, being the ultimate Charlotte Tilbury Fragrance ambassador.
  • Achieve or exceed sales targets, as set by your line manager.
  • Proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (AUS).
  • Achieve service target for Mystery Shopping.
  • Play an integral part in building Charlotte Tilbury Clientelling through book backs and data capture.
  • Take ownership for the impact you make within the wider team.

About You

  • Target-focused and results-driven through strong commercial awareness and understanding of how to build capability to drive growth.
  • Experience working within the beauty industry.
  • Clear, consistent, and motivational communication style.
  • Excellent presentation skills.
  • Strong interpersonal skill with an independent and proactive working style.
  • Strong people focus with a passion for developing teams.
  • Personable and approachable; able to build rapport quickly and ability to influence others.
  • Self-starter; able to motivate oneself and others. Also, ability to manage multiple priorities and adapt to changing priorities.

What We Offer

  • A structured induction programme – Charlotte's Magic Academy, providing a comprehensive understanding of the role and expectations.
  • Structured career development, with support from industry experts to explore learning potential and career goals.
  • Exclusive launches of our incredible products, with a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy.
  • Access to Tilbury Treats, our rewards platform, offering discounts and benefits.
  • Other fabulous benefits, including life assurance, birthdays off work, team sales incentives, and more.

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