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Operations Support Manager

2 months ago

Middlesbrough, Middlesbrough, United Kingdom OBM People Full time
Position Overview

OBM People is seeking an Operations Support Manager to join our dynamic team within the oil and gas service sector. The ideal candidate will play a pivotal role in enhancing operational service delivery and driving improvements to meet both performance and financial objectives.


Key Responsibilities:

  • Oversee the effective functioning of the Operations Control Centre, ensuring safe and efficient operational practices.
  • Provide comprehensive support to the Operations Manager, facilitating seamless operations.
  • Manage all vessel notifications in coordination with relevant authorities.
  • Lead operational activities during night shifts as necessary, implementing metrics to enhance service delivery and client satisfaction.
  • Streamline processes to align with organizational objectives.
  • Assist in managing team performance and development initiatives.
  • Champion safe working practices in accordance with health, safety, security, environment, and quality (HSSEQ) standards.
  • Collaborate with the HSSEQ team to foster continuous safety and environmental compliance.
  • Integrate operational systems effectively.
  • Utilize data analytics tools to report on key performance indicators and generate monthly performance reports.
  • Monitor operational effectiveness to ensure sustainable demand management.
  • Conduct regular inventory assessments to manage consumable stock levels.
  • Identify growth opportunities, including new service offerings and cost-saving measures.
  • Report any significant policy breaches to the appropriate management personnel.
  • Ensure Supervisors are adequately trained for their operational roles.
  • Support financial management and budgetary oversight for the organization.
  • Assist in the preparation of business cases and contribute to strategic planning focused on profitability.
  • Undertake additional responsibilities as directed by the Operations Manager to ensure operational success.

Qualifications & Skills:

  • Relevant degree or equivalent experience.
  • Valid UK Driving Licence.
  • IOSH Managing Safely certification.
  • Strong customer service orientation with the ability to cultivate effective relationships.
  • Proven ability to thrive in a fast-paced environment, demonstrating flexibility and adaptability.
  • Excellent verbal and written communication skills.
  • Self-motivated with a strong sense of initiative and teamwork.
  • Proficient in Microsoft Office and familiar with data entry and reporting tools.
  • Solid understanding of health and safety legislation.