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Hard Services Manager
2 months ago
We are seeking a highly motivated and experienced Hard Services Manager to join our team at UK Research and Innovation. As a key member of our Estates and Facilities Management Team, you will be responsible for leading all aspects of hard FM services to ensure organisational statutory compliance and provision of an effective physical environment.
Key Responsibilities- Lead the review, preparation, implementation and control of systems and processes to ensure compliance and effectiveness.
- Manage both in-house and contracted resources to deliver a safe, cost-effective and timely service.
- Monitor conditions of assets on site and develop a strategy of works, including preparation of annual funding bids.
- Work with the BGS Health and Safety Team to review and implement effective processes to ensure site safety is assured and legal requirements are met.
- Drive delivery and customer focus, leading by example and managing the FM Helpdesk Team to ensure a professional, timely and customer-focused service to users and contractors.
- Monitor performance and delivery, reviewing service standards to ensure continual improvement.
- Manage the service budget, ensuring delivery of service within the budget provided, seeking cost improvements where possible and reviewing/recommending use of energy-saving technologies.
- Undertake a range of tasks and projects as advised by the Deputy Head of Estates.
- Line manage two Deputy Hard Services Managers, two Site Support Operatives and their associated facilities.
- Be the principle owner of the TFM contract performance, management and operation of our outsourced maintenance delivery.
We are looking for a highly motivated and experienced Hard Services Manager with a strong background and significant experience in Technical Facilities Management. The ideal candidate will have extensive knowledge of Health and Safety regulations, including asbestos, water and fire management, ensuring a compliant and safe built environment.
You should be skilled in managing budgets, collaborators, staff and contractors, fostering positive relationships and delivering an excellent customer-focused service. Technical expertise in building services and their legislative requirements is essential, along with experience in a customer-facing role.
This role offers opportunities for career progression, skill enhancement and occasional travel within the UK to other BGS leased sites. You will also have the opportunity to contribute significantly to our journey to Net-Zero, working with the project team to specify and maintain associated projects.
You will gain experience in the operations and maintenance of a world-leading research institute and be able to contribute to the delivery of the facilities required to deliver our leading science programmes.
Requirements- Significant experience of working in a Technical Facilities Management environment.
- Strong knowledge of Health and Safety relevant to delivering a compliant and safe built environment.
- Experience of successfully managing budgets.
- Experience of managing collaborators, staff and contractors successfully with the ability to build and maintain strong relationships.
- Technical knowledge of building services, their legislative requirements and the management of their lifecycle.
- Experience in a 'customer/stakeholder-facing' role and demonstratable experience of delivering and improving customer/user experience.
- Commitment to a diverse and inclusive approach to work in the geosciences.
- Experience in a Scientific or Educational environment or on a complex mixed-use estate.
- Working with NEC4 contracts to deliver TFM Provision to ensure delivery of services and a good financial performance.
- Degree qualified in a technical, FM or related field.
