Senior Account Director
2 months ago
**Job Title:** Senior Account Director
**Company:** MW Appointments
**Job Type:** Full-time
**About the Role:
We are seeking an experienced Senior Account Director to join our team at MW Appointments. As a key member of our commercial insurance team, you will be responsible for servicing accounts from 'cradle to grave' for our clients.
**Key Responsibilities:
- Prepare documentation for new customers in relation to their insurance requirements.
- Obtain renewal terms for customers and identify potential alternative quotations before producing presentations for discussion with Senior Management and customers.
- Prepare documentation / reports for existing customers in relation to renewals.
- Ensure that all documentation is issued within Contract Certainty deadlines.
- Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
- Assist the Accounts department to ensure prompt payment of premiums for cases handled.
- Handle and prepare new claims liaising with insurers and customers. Monitor progress of claims with Insurers, Loss Adjusters and customers through the cycle of the claim. Ensure prompt payment once a claim settlement is agreed.
- Deal with Insurer queries in relation to customer policies.
- Prepare debit notes, invoices and policy summaries.
- Develop and maintain effective customer relationships with clients, and other company contacts.
- Assist the team to retain existing client base and assist with phone queries as required.
- Maintain agreed service levels ensuring that all Customers are Treated Fairly.
- Assist where necessary with team training including providing a working understanding of current and proposed FCA guidelines.
- If received handle and acknowledge complaints. Be fully aware of FCA guidelines and respond within FCA timescales, keeping Senior Management fully updated at all times.
- Provide experienced support to the overall team, handling technical enquiries from members of staff as required. Support Senior Management in the provision of advice and technical excellence to clients.
- Manages the office training process and Broker Assess system, reviewing staff progress against Personal Development Plans agreed at the annual appraisal.
- To stand in for Managing Director when needed and perform other duties to support him as directed from time to time.
**Requirements:
- Fully experienced in all classes of Commercial business.
- Full knowledge of all technical documentation in respect of looking after a client and all their requirements.
**What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.
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