Security Cleared Support Specialist
7 days ago
As a Security Cleared First Line Support Analyst at Computacenter, you will play a vital role in delivering exceptional customer service to one of our largest UK customers. This is a 37.5 hour per week position, working 5 days a week between 7am and 7pm in our Nottingham office.
Key Responsibilities
- Manage customer contacts through various channels, ensuring timely and effective issue resolution
- Create and manage tickets to ensure customer compliance and satisfaction
- Perform technical activities and resolve issues at first point of contact, escalating as necessary
- Collaborate with internal teams to provide seamless customer service
- Act in accordance with Computacenter's Information Security Policies, reporting any security events or risks
- Identify opportunities for process improvement and contribute to team-led initiatives
- Develop strong relationships with customers and internal stakeholders through professional communication
Requirements
- Security Clearance: Must hold current Security Clearance to be eligible for the role
- Proficiency in IT industry standards and technology functions
- Excellent interpersonal and communication skills, with basic literacy and numeracy skills
- At least 18 months experience in a service desk or call centre environment
- Proven customer service experience, with ability to analyze and report on trends
- Basic proficiency in Excel, PowerPoint, and knowledge article creation
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