Security Cleared Support Specialist

3 days ago


Derby, Derby, United Kingdom Computacenter Full time
Job Overview

We are seeking a highly skilled Security Cleared First Line Support professional to join our team at Computacenter.

About the Role

  • Provide exceptional customer service to internal and external customers, ensuring a consistent experience.
  • Manage inbound and outbound customer contacts, creating and managing tickets to ensure customer compliance.
  • Perform technical activities and resolve issues at first point of contact, escalating as necessary.
  • Collaborate with team leaders to identify improvement ideas and implement changes.
  • Act in accordance with Computacenter Information Security Policies, reporting any potential or actual security events.

Requirements

  • Security Cleared – must hold current Security Clearance to be eligible for the role.
  • Excellent communication and interpersonal skills, with a proactive approach to solutions.
  • At least 18 months experience of working on a service desk or call centre.
  • Customer Service experience is essential at this level.
  • Ability to perform ticket analysis and report on trends.
  • Basic proficiency in Excel, PowerPoint, and knowledge article creation.

What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service.

We are committed to providing our employees with the training and resources needed to succeed in their roles.



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