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Client Relations Specialist
2 months ago
Join Our Team as a Client Relations Specialist
We are thrilled to present an opportunity for a Client Relations Specialist who will oversee all facets of complaint management, ensuring compliance with regulatory timelines and maintaining both group and business standards.
This role involves close collaboration with internal teams, corporate partners, and business associates to identify patterns, advocate for service excellence, and mitigate the risk of customer dissatisfaction by ensuring positive customer experiences.
At Jigsaw, a member of the PIB Group, we strive to cultivate a culture that is collaborative, vibrant, and enjoyable, providing an optimal environment for creativity and engagement.
We prioritize the growth and well-being of our employees, aiming to support you in achieving your professional goals.
Key Responsibilities:
- Investigate and assess complaints to reach equitable and just resolutions.
- Communicate directly with clients via phone, written correspondence, and email, ensuring clarity and professionalism.
- Manage all complaints from initial acknowledgment to the issuance of final decision letters.
- Address all file requests from the Financial Ombudsman Service, collaborating with the Group Risk and Compliance team as needed.
Essential Skills:
- Comprehensive understanding of complaint management processes and protocols.
- Proficient in PC applications, particularly Microsoft Word, Outlook, and Excel.
In addition to a competitive salary, we offer a range of benefits, including:
- Generous holiday allowance with the option to purchase additional days annually.
- Death in Service benefit equivalent to four times your salary.
- Company pension scheme.
- Enhanced maternity and paternity leave packages.
- A flexible benefits package allowing customization of your overall compensation.
- Access to discounts on technology, entertainment, dining, travel, and more through our benefits portal.
- Referral programs and discounted rates on PIB products.
We provide a comprehensive employee benefits and wellness package to assist our staff with financial management, including a cycle-to-work scheme, counseling support, health screenings, will writing services, and more.
If you are passionate about community engagement and charitable initiatives, you will have the opportunity to take an additional day off for volunteering.
We also offer a variety of discounts, including a kids pass that provides access to over 4,500 attractions and activities, as well as discounts at local salons and wellness centers.
PIB is committed to a robust learning and development framework, offering professional study options and apprenticeships available to all employees to support your career advancement.
As part of our PIB Community Trust, we encourage fundraising efforts and provide opportunities to apply for grants to support your chosen charity.
We are dedicated to sustainability and have implemented numerous measures to reduce PIB's carbon footprint, from individual actions to facility enhancements.
PIB embraces a flexible working policy, and our management teams are open to discussing how to accommodate your flexible working needs alongside the requirements of the business and the role.
We uphold a commitment to diversity and do not discriminate based on race, color, gender, religion, disability, age, sexual orientation, or any other legally protected characteristic.
