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Customer Experience Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Maersk Customer Service team in Felixstowe. As a Customer Experience Consultant, you will play a key role in delivering exceptional service to our clients, driving business growth, and contributing to the success of our organization.
Key Responsibilities- Deliver a high level of customer service, professionally and efficiently, in accordance with documented procedures.
- Liaise with internal and external stakeholders, including third-party suppliers and Maersk offices worldwide.
- Continuously innovate and improve service delivery, identifying opportunities to increase business efficiency.
- Process documents accurately and timely, adhering to company policies and guidelines.
- Produce reports and statistics as required, including client KPI reporting.
- Monitor supplier performance, identifying areas for improvement.
- Support clients in problem-solving, building a deep understanding of their business and challenges.
- Proactively identify supply chain process challenges and suggest solutions to optimize the process.
- Attend client meetings and participate in Supply Chain Management project teams.
- Passion for customer satisfaction and service excellence.
- Previous experience in Logistics (a plus).
- Ability to use logical and analytical skills to solve complex problems.
- Ability to meet tight deadlines and work in a fast-paced environment.
- Expertise with Microsoft applications: Word, Excel, Outlook.
- Good telephone manner and strong Customer Service mindset.
- Outstanding attention to detail.
Maersk is a global company with over 100 years' experience in shipping. We offer a competitive pension scheme, health insurance, and more. As a Customer Experience Consultant, you will have the opportunity to contribute to the growth and success of our organization, working in a fast-paced and performance-driven environment.
We are an equal opportunities employer and welcome applications from all qualified candidates. We actively work to address systemic bias and support representation. If you require any reasonable adjustments to your recruitment process, please let us know.
