Energy Consultant

4 days ago

Cardiff, Cardiff, United Kingdom SSE plc Full time
Join Our Team as an Energy Advisor

About the Role:

We are seeking an experienced Energy Advisor to join our team at SSE plc, a leading renewable energy generator in the UK and Ireland. As an Energy Advisor, you will play a key role in resolving billing issues for our customers and internal teams, ensuring accurate and reliable bills are received, and excellent customer service delivered.

Key Responsibilities:

  • Investigate and resolve billing discrepancies, ensuring all data is accurate and aligns with other internal reports.
  • Act as an internal point of contact for billing-related queries, owning the resolution process.
  • Verify and process billing adjustments, issuing necessary credits or debits, and managing communication with affected customers.
  • Share knowledge on billing practices and processes to ensure effective and efficient operations.
  • Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
  • Excellent problem-solving skills, with the ability to analyze data and identify discrepancies or trends.

About Us:

SSE plc is a leading renewable energy generator, and our Energy Solutions business invests in, builds, and connects localized flexible infrastructure to drive the long-term performance of energy assets. We work with our customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure.

What We Offer:

  • An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more.
  • A commitment to creating an inclusive environment for all employees, with a focus on diversity and inclusion.

How to Apply:

All applications should be submitted online. We will be in touch after the vacancy closing date to let you know the outcome.

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