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Group Reservations Coordinator

2 months ago

London, Greater London, United Kingdom Fortnum & Mason Full time

Career Opportunity:

Fortnum & Mason is seeking a highly skilled Reservations Manager to join our dynamic team at our flagship store in Piccadilly. As a leading luxury food and drink retailer, we offer a unique and exciting environment to showcase your skills.

Key Responsibilities:

  • Coordinate reservations for all Restaurants and Bars within the Fortnum & Mason group
  • Develop and maintain partnerships with third-party companies to enhance our customer experience
  • Generate comprehensive reports for all sites to inform business decisions
  • Utilize our Seven Rooms system for efficient management and to drive revenue growth
  • Collaborate with our Private Dining team to deliver exceptional guest experiences
  • Lead and train a high-performing reservations team to achieve sales targets
  • Maintain high service standards and a customer-centric approach across all touchpoints
  • Stay up-to-date with the latest trends and developments in the London restaurant scene
  • Ensure compliance with all health and safety regulations at all times

Key Qualifications:

  • Proficient in Microsoft Office and CRM systems
  • Excellent communication and problem-solving skills
  • Leadership abilities and team motivation
  • Digital proficiency and a customer-centric approach
  • Ability to deliver exceptional guest experiences and drive revenue growth

Benefits:

  • Generous store and restaurant discount
  • Competitive holiday entitlement and wellbeing days
  • Subsidized staff restaurant and access to exclusive employee benefits