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About Age Partnership
At Age Partnership, we're dedicated to delivering world-class customer experiences and continually innovating to make dealing with us efficient and engaging. We strive to become a household name synonymous with excellence, working collaboratively with partners and suppliers to enable our customers to benefit from our relationship.
The Role
We're seeking a self-motivated, proactive, and target-driven individual to join our team as a Field Equity Release Specialist. As a key member of our team, you'll provide high-quality equity release advice to existing and prospective clients, promoting Age Partnership as the premier provider of quality advice within the parameters of the Financial Services Authority's rules and regulations.
Key Responsibilities
- Deliver exceptional equity release advice in line with each client's individual objectives and circumstances.
- Provide clients with comprehensive recommendation packs, including KFI's and in line with company best practice.
- Meet targets and KPI's and promote Age Partnership as the UK's premier advisor in the field of equity release.
- Adhere to documented processes and ensure that records are kept appropriately in line with the company's record-keeping and file quality requirements.
- Always adhere to the principles of 'treating the customers fairly' and 'customer duty'.
- Ensure that competence to provide advice is maintained and a programme of CPD is undertaken and documented.
- Other ad-hoc duties as and when required by the business.
Our Values
We're committed to our values, which include:
- Customer First
- Be Respectful – Treat customers and colleagues at all levels with dignity and respect.
- Show awareness – Be aware of how your actions and behaviours affect customers, colleagues, and the business.
- Go Above & Beyond – Always aim to exceed expectations, giving your very best to every customer and colleague.
- Raise the Bar
- Embrace Change – Treat change as an opportunity to improve, welcoming new ideas and ways of working.
- Commit to Development – Take responsibility for your personal development and that of the business.
- Be Proud & Lead By Example – Take pride in yourself and your work, acting as a positive role model for others.
- Do the Right Thing
- Be Accountable – Take responsibility for your actions and learn from any mistakes.
- Keep Your Promises – Do what you say you'll do, when you say you'll do it.
- Be Courageous & Honest – Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.
- Win Together
- Collaborate & Share – Be generous with your time and ideas, working with and for the wider team.
- Appreciate Others – Recognise the contribution made by every colleague to the success of our business.
- Focus on Solutions – Show resilience and determination, focusing on the solution not the problem.
The Ideal Candidate
We're looking for a self-starter with a proven ability and experience in Financial Services, having developed the breadth of relevant quality advice to meet a wide range of customer circumstances, ideally Equity Release products. You'll have a minimum of 12 months experience in an advisory role within the field of regulated financial services, and be committed to quality of service and advice; highly compliant. Excellent presentation skills and evidence of sustained success and compliant practice are also essential.
Qualifications
Financial services qualifications, such as Certificate in Financial Planning/Certificate in Mortgage Advice (or equivalent), Certificate in Mortgage Advice & Practice (CeMAP), Certificate in Equity Release (CF7 & ER1), or Certificate in Regulated Equity Release (CeRER), are required.