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Client Relations Associate

3 months ago

London, Greater London, United Kingdom OpenTable Full time

Join our dynamic team as a Client Relations Associate.

OpenTable, a leader in the hospitality sector, is dedicated to enhancing the dining experience for millions of customers and thousands of establishments globally. Our commitment to excellence is reflected in our innovative solutions that empower restaurants, bars, and other venues to optimize their operations and increase their revenue.

At OpenTable, every team member plays a crucial role in shaping our services and culture. You will be part of a diverse network that includes renowned travel brands, fostering a collaborative and inclusive workplace where your contributions are valued.

Our culture is rooted in hospitality, emphasizing the importance of caring for others. We offer a supportive environment that provides the flexibility and resources necessary for your success.

As we continue to expand, we invite you to bring your passion for helping others to our team. While technical skills are beneficial, a genuine interest in connecting with people and logical problem-solving abilities are essential. If you possess some knowledge of computer networking, it will be an added advantage.

In this role, your primary objective will be to ensure customer satisfaction. We believe in taking the time to resolve issues thoroughly, ensuring that every interaction leaves our customers feeling valued and appreciated. Your adaptability will be key in catering to our diverse clientele.

Key Responsibilities:

  • Respond to customer inquiries via various communication channels.
  • Deliver exceptional service and support.
  • Recognize when to seek assistance and collaborate with colleagues.
  • Take ownership of customer issues and ensure timely resolutions.
  • Maintain accurate records of customer interactions in our CRM system.

Ideal Candidates Will:

  • Have a background or interest in the hospitality industry.
  • Approach each day with enthusiasm and a positive attitude.
  • Understand the balance between customer needs and company policies.
  • Be the go-to person for friends and family when they need tech support.
  • Uphold integrity and trust in all customer interactions.
  • Thrive in a flexible, unscripted work environment.
  • Utilize personal experiences to enhance customer service.
  • Actively seek and implement feedback for continuous improvement.
Required Qualifications:
  • Excellent verbal and written communication skills, with a focus on customer service.
  • Strong active listening and informal communication abilities.
  • Experience in the restaurant or hospitality field is preferred.
  • A minimum of one year of customer support experience, ideally in a software environment.
  • Proficiency in Microsoft Windows and Apple operating systems.
  • Familiarity with iOS and Apple hardware.
Employee Benefits:
  • Generous vacation policy with accrual of 25 days annually.
  • Additional celebration day each year.
  • Comprehensive health, dental, and life insurance coverage.
  • Access to an Employee Assistance Program (EAP).
  • Participation in a pension fund.
  • Discounts on gym memberships.
  • Support for cycling to work.
  • Reimbursement for eye tests and contributions towards vision care.
  • Access to various employee discounts and perks.
Commitment to Diversity and Inclusion:

OpenTable is committed to creating a workplace that reflects the diverse communities we serve. We believe that hiring individuals with varied backgrounds and perspectives is essential for innovation and delivering exceptional experiences. We strive to ensure that all candidates receive the necessary accommodations throughout the application and interview process.

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