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Customer Experience Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Maersk Customer Service team in Felixstowe. As a Customer Experience Consultant, you will play a key role in delivering exceptional service to our clients and driving business growth.
Key Responsibilities- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
- Liaise with other key parties including third party suppliers and other Maersk offices around the world
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
- Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
- Produce internal and external reports and statistics as required including client KPI reporting
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement
- Support the client in problem solving by building an in-depth understanding of their business and the problems that impact on it
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
- Attend client/other meetings as required
- Participate in Supply Chain Management project teams
- Work on other ad hoc tasks and projects as requested
- Passion for customer satisfaction and service excellence
- Previous experience in Logistics (a plus)
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
- Ability to meet tight deadlines, to work in high-paced and changing environment and drive to develop new, more efficient working practices
- Expertise with Microsoft applications: Word, Excel, Outlook
- Good telephone manner and strong Customer Service mind-set and approach
- Outstanding attention to detail
Maersk is a global company with over 100 years' experience in shipping. We offer excellent benefits to employees, including a competitive pension scheme, health insurance, and much more. We are committed to creating an inclusive environment where everyone feels valued and respected.
We do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long-term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law.
We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process.
