Front of House Team Member

5 days ago

Newport, Newport, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant (Maternity Cover)

Job Summary:

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will be responsible for creating a seamless experience and setting the tone for their entire visit.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Deal with emails, phone calls, and face-to-face queries in a timely and efficient manner.
  • Prepare and serve a variety of beverages and light snacks (if applicable).
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries and provide information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Log all visitors to the site, including contractors and guest passes.

Requirements:

  • Strong interpersonal and communication skills.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.

Desirable Qualifications:

  • Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
  • Proficiency in using booking systems and basic computer skills.

About Bannatyne:

Bannatyne is a leader in the health and wellness industry, and we are committed to providing exceptional service to our guests. As a Front of House Assistant, you will be part of a team dedicated to making a difference in people's lives.

What We Offer:

  • A warm and welcoming work environment.
  • Competitive rate of pay.
  • Opportunities for career and personal development.
  • Mental health, well-being, and EAP services.
  • Length of service awards and staff bonuses.
  • Discounted spa treatments, products, and meals.

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