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Retail Store Manager

2 months ago

Worcester, Worcestershire, United Kingdom Talent Finder Full time
Job Description

Job Title: Shop Manager

Job Type: Full-time and Part-time

Location: Various locations

Job Description:

We are seeking an experienced and motivated Shop Manager to join our team at Talent Finder. As a Shop Manager, you will be responsible for managing all aspects of the shop, including sales, customer service, and staff management.

Key Responsibilities:

  • Manage all aspects of the shop, including sales, customer service, and staff management
  • Recruit, line manage, and support shop volunteers to maximise sales and revenue for participating charities
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met
  • Meet sales targets, increasing sales and profit for the shop
  • Manage the set-up processes of the shop, including the processing of deliveries and reporting of discrepancies
  • Discuss layout of a shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans
  • Manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock
  • Set up the EPOS system and train volunteers accordingly
  • Responsible for cash handling, reconciling EPOS and all banking procedures
  • Identify volunteer recruitment needs and action recruitment campaigns in discussion with Regional Manager
  • Cover shifts in the absence of volunteers
  • Support the marketing team with activities to raise the profile of the shop and organisation in the local community
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
  • Offer exceptional customer service
  • Support any other tasks that support the day-to-day running of the shop and team

Requirements:

  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behaviours
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for our client in their local community
  • Responds with agility to changing consumer and partner needs to maximise all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission and values