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Regional Director of Operations

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Salutem Care & Education Full time
Job Description

**Job Title:** Regional Director of Operations

**Job Summary:** We are seeking an experienced and skilled Regional Director of Operations to lead our Area Director team in delivering exceptional quality and compliance across our locations. As a key member of our senior leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring regulatory compliance.

Key Responsibilities:
  • Quality and Governance:
    • Provide operational support to the Divisional Director and all services to achieve GOOD or OUTSTANDING ratings with the Regulator (Ofsted/CIW or country specific equivalent) utilizing internal audits.
    • Implement the recommendations from the feedback of the children and young people, ensuring your Divisional Director has an overview of progress.
    • Lead in your allocated area in driving improvement on all areas of quality performance – such as audits compliance, action plan completion, and other relevant quality metrics.
    • Deliver service improvement via the effective management of complaints, compliments, and feedback, ensuring that lessons are learnt and shared.
    • Manage and lead on complaints, with the aim to achieve a positive and complete resolution in line with policy.
    • Remove any barriers and ensure Managers have ready access to, and support from internal and external support services to achieve maximum performance against key goals and objectives.
    • Have a good awareness of the Ofsted and CIW regulations, so that the Registered managers can be supported appropriately in readiness and during assessment processes.
    • Ensure legal frameworks that ensure the children and young people we support are safe and/or court orders and enact conditions where this is appropriate.
    • Ensure that environments are safe, meet health and safety requirements, that all major areas such as fire and water are consistently tested and measured and that environments are of a decorative presentation in conjunction with people who live at the location.
    • Work with the children and young people we support, their support and the circle of support around the individual to develop ways of hearing their voice to have best outcomes.
    • Have a good working knowledge of the regulatory and legal frameworks relevant to the children's and young people social care sector.
  • Financial and Commercial:
    • Support the Divisional Director to achieve and exceed Regional EBITDA and KPI measures with emphasis on appropriate occupancy, the eradication of agency and direct cost controls- including the management of absence and staff turnover - you will be expected to have a working knowledge of the regional financial status and to report and action accordingly.
    • Support the Divisional Director to identify where capex and resources are needed to drive new revenue and quality improvements- ensuring a robust return on investment on any expenditure.
    • Support the Divisional Director to actively seek opportunities to develop effective commercial partnerships with key third party organizations e.g., Local Authorities, NHS etc. working with the Divisional Director to ensure that forecasting occupancy targets are met and admissions are planned in line with budget and admission process is followed robustly using Salesforce and other internal systems.
    • Support the Divisional Director to ensure that homes are fully compliant with all company financial operating instructions, policies, and procedures.
    • Assist the Divisional Director to identify opportunities for business development, including re-developments, new services, and partnership working with commissioners.
    • Support the Divisional Director and children's division Senior management team to develop the Children's Division Strategy.
    • Where a service may not be fit for purpose or have quality issues, be responsible for ensuring that a robust service improvement plan is implemented, working with the quality team and using support functions as required, keeping the Divisional Director appraised of progress or issues at all times.
    • Undertake required level of monitoring of performance against all key performance criteria, with emphasis on compliance with all legal and regulatory standards, ensuring that monitoring is recorded on Nourish and other systems as required.
  • Leadership and Development:
    • The Divisional Director will oversee but you will be responsible for ensuring that robust supervision and development through personal development plans are in place for the managers you directly line manage and that all staff within your portfolio are supervised in line with Salutem KPIs.
    • You will adopt a coach and mentor style with your portfolio of Managers and teams to ensure they are supported in their professional and personal development and actively manage a talent pipeline to maintain management and leadership strength across the region, division and Salutem Care & Education as a whole - supporting with relevant succession and development plans with the managers you are allocated to as directed by the Regional Director.
    • Demonstrate commitment to staff retention and development, with effective reward & recognition and learning & development programs in all homes.
    • Good leadership at all levels of the organization shapes its culture into one where people who use the services and the quality of care come first.
    • In extreme circumstances and where no other solution is readily available, become the registered manager for a location to reduce the risk of any regulatory action.
  • Requirements:
    • Good standard of oral and written maths and English.
    • Confident problem analysis & judgment skills.
    • Skilled at implementing vision and direction of executive management in a way that staff at all levels will understand, helping them to see how their contributions to the achievement of those goals.
    • Strong relationship building skills.
    • Quality & Customer Focused: Responsive and flexible – to changing demands and priorities.
    • Celebrates success and performance manages in a supportive and constructive way following appropriate processes.
    • Experienced in project management.